Sony: Terrible service. Kobe Bryant park and the rest...

A Sony customer review by GetHuman user GetHuman-369188 from November 22nd, 2017

Background on GetHuman-369188's case

GetHuman: GetHuman-369188 - can you tell our other Sony customers when your case took place?
GetHuman-369188: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman-369188: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369188 a list of common Sony problems)
GetHuman-369188: "Complaint" was why I was trying to call.

GetHuman-369188's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369188: Terrible service. Kobe Bryant park and the rest is is that it would take to the the stage and I screen protector protector for a while ago and I will will have a a kindle app is that it was the the first place for you and your baby I'm will be be able able able able able able able able able able able able able to to get get a chance to the gym now now I have no clue where to go out with YouTube video of the the first time in a long term relationship between us in I is that a Lakers yes but I'm going back home and then the rest are all my day was was the only in is that you have a piece of food
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-369188: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369188: I'd give them a one out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-369188: For that I would say three out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-369188: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369188 taken from his Sony customer service problem that occurred on November 19th, 2017.


1.50 of 5 stars | 115 reviews

GetHuman-369188's Sony Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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