Sony: the woman and the guy I spoke with were rude! T...
A Sony customer review by GetHuman user ~ArtP from November 24th, 2017
Background on ~ArtP's case
GetHuman: ~ArtP - can you tell our other Sony customers when your case took place?
~ArtP: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~ArtP a list of common Sony problems)
~ArtP: "Password Reset" was why I was trying to call.
~ArtP's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ArtP: the woman and the guy I spoke with were rude! The woman was more rude than the guy. They don't want to accept that there is a problem with their product. The woman kept speaking over me when I was trying to explain to her about the problem. When I asked to speak to another representative, she quit speaking and would not respond at all for a minute or so until I finally hung up! Very frustrating and aggravating!!!
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~ArtP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ArtP: I'd give them a three out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~ArtP: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony customers?
~ArtP: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ArtP taken from his Sony customer service problem that occurred on November 22nd, 2017.