Southern California Edison: Before I went to your website, I called the reg...
A Southern California Edison customer review by GetHuman user ~ellenbren from October 29th, 2017
Background on ~ellenbren's case
GetHuman: ~ellenbren - can you tell our other Southern California Edison customers when your case took place?
~ellenbren: Yeah. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~ellenbren a list of common Southern California Edison problems)
~ellenbren: "Complaint" was why I was trying to call.
~ellenbren's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ellenbren: Before I went to your website, I called the regular SCE number and tried to use their prompts. Their computer didn't recognize my account number or my phone number.**I used the number from your site, and I got right through to a customer service person and had my question answered instantly. Thank you!
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~ellenbren: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ellenbren: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~ellenbren: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~ellenbren: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ellenbren taken from his Southern California Edison customer service problem that occurred on October 22nd, 2017.