Southern California Edison: terrible. absolutely terrible. i got re-routed...
A Southern California Edison customer review by GetHuman user GetHuman-203487 from November 15th, 2017
Background on GetHuman-203487's case
GetHuman: GetHuman-203487 - can you tell our other Southern California Edison customers when your case took place?
GetHuman-203487: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-203487 a list of common Southern California Edison problems)
GetHuman-203487: "Payments" was why I was trying to call.
GetHuman-203487's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-203487: terrible. absolutely terrible. i got re-routed to the same departments multiple times and waited well over the ** minutes i'm quoting on here. all i want to do is GIVE THEM MONEY and they don't take credit*only take checks. HORRIBLE customer service - every CUSTOMER SERVICE DEPARTMENT works in verticals, meaning general customer service can't help you with your online account. TERRIBLE. CAN'T BELIEVE IT. IF THEY DIDN'T HAVE A MONOPOLY ON ELECTRICITY THERE'S NO F*$CKING WAY I'D EVER USE IT
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
GetHuman-203487: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-203487: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
GetHuman-203487: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
GetHuman-203487: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-203487 taken from his Southern California Edison customer service problem that occurred on November 8th, 2017.