Southern California Edison: Called about broken street light. Associate on...
A Southern California Edison customer review by GetHuman user ~lolita from November 19th, 2017
Background on ~lolita's case
GetHuman: ~lolita - can you tell our other Southern California Edison customers when your case took place?
~lolita: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~lolita a list of common Southern California Edison problems)
~lolita: "Book appointment" was why I was trying to call.
~lolita's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lolita: Called about broken street light. Associate on phone was fabulous and very patient. Thanks for wonderful service.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~lolita: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lolita: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~lolita: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~lolita: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lolita taken from his Southern California Edison customer service problem that occurred on November 12th, 2017.