Southern California Edison: Why can't we talk to a liver person. I need to...
A Southern California Edison customer review by GetHuman user ~firstname.lastname@example.org from November 27th, 2017
Background on ~email@example.com's case
GetHuman: ~firstname.lastname@example.org - can you tell our other Southern California Edison customers when your case took place?
~email@example.com: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~firstname.lastname@example.org a list of common Southern California Edison problems)
~email@example.com: "Payments" was why I was trying to call.
~firstname.lastname@example.org's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~email@example.com: Why can't we talk to a liver person. I need to download our business usage for the past ** months and it's a joke. Their system is TERRIBLE. don't even think about talking to someone live
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~firstname.lastname@example.org: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~email@example.com: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~firstname.lastname@example.org: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~email@example.com: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~firstname.lastname@example.org taken from his Southern California Edison customer service problem that occurred on November 23rd, 2017.