Southern California Edison: SCE.com was "down for maintenance". I found thi...

A Southern California Edison customer review by GetHuman user ~tina622 from November 20th, 2017

Background on ~tina622's case

GetHuman: ~tina622 - can you tell our other Southern California Edison customers when your case took place?
~tina622: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
~tina622: I used the 800-655-4555 number I found for on the GetHuman Southern California Edison customer phone number page I was on: Southern California Edison Customer Service Phone Number
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~tina622 a list of common Southern California Edison problems)
~tina622: "Meter reading" was why I was trying to call.

~tina622's review of Southern California Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tina622: SCE.com was "down for maintenance". I found this number online and was able to get my issue resolved immediately, while speaking with an American, no problems whatsoever. Highly recommend.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~tina622: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tina622: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~tina622: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~tina622: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tina622 taken from his Southern California Edison customer service problem that occurred on November 13th, 2017.

Southern California Edison

2.67 of 5 stars | 21 reviews

~tina622's Southern California Edison Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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