Southern California Edison: I just needed to find out if I could let my dep...

A Southern California Edison customer review by GetHuman user GetHuman-380800 from November 3rd, 2017

Background on GetHuman-380800's case

GetHuman: GetHuman-380800 - can you tell our other Southern California Edison customers when your case took place?
GetHuman-380800: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman-380800: I used the 800-655-4555 number I found for on the GetHuman Southern California Edison customer phone number page I was on: Southern California Edison Customer Service Phone Number
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380800 a list of common Southern California Edison problems)
GetHuman-380800: "Change appointment" was why I was trying to call.

GetHuman-380800's review of Southern California Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380800: I just needed to find out if I could let my deposit take care of my current bill. We just closed our account and our deposit was $*** and we had a bill of $**.** for the last month, and only half a month of usage on our final bill which had yet to be calculated, so I knew it would be coming out to be less than our deposit and didn't want to make a payment. The customer service rep understood exactly what I was aiming at, explained there would be a $*.** late fee assessed but other than that, there was no problem with what I wanted to do. ** cents really isn't that big a deal so yay!
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
GetHuman-380800: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380800: I'd give them a one out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
GetHuman-380800: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
GetHuman-380800: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380800 taken from his Southern California Edison customer service problem that occurred on November 1st, 2017.

Southern California Edison

2.67 of 5 stars | 21 reviews

GetHuman-380800's Southern California Edison Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southern California Edison, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southern California Edison in any way.

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