Southern California Edison: I pressed * for customer service because I had...
A Southern California Edison customer review by GetHuman user ~Dumbass Sinan Ozyol from November 14th, 2017
Background on ~Dumbass Sinan Ozyol's case
GetHuman: ~Dumbass Sinan Ozyol - can you tell our other Southern California Edison customers when your case took place?
~Dumbass Sinan Ozyol: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common Southern California Edison problems)
~Dumbass Sinan Ozyol: "Meter reading" was why I was trying to call.
~Dumbass Sinan Ozyol's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: I pressed * for customer service because I had a commercial-account question and know that none of the automatic options would answer my question. After my awful hold time, the customer-service person was quite helpful.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~Dumbass Sinan Ozyol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a two out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his Southern California Edison customer service problem that occurred on November 5th, 2017.