Southern California Edison: I scheduled a payment for Monday but there is n...
A Southern California Edison customer review by GetHuman user ~griffinslair1 from November 10th, 2017
Background on ~griffinslair1's case
GetHuman: ~griffinslair1 - can you tell our other Southern California Edison customers when your case took place?
~griffinslair1: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~griffinslair1 a list of common Southern California Edison problems)
~griffinslair1: "Cancel my service" was why I was trying to call.
~griffinslair1's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~griffinslair1: I scheduled a payment for Monday but there is nowhere on the website for me to see if there is a pending payment as it states that my bill isn't paid....and I don't want to pay twice. Most websites have an area where you can see all the payments you have made as well as scheduled ones.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~griffinslair1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~griffinslair1: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~griffinslair1: For that I would say two out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~griffinslair1: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~griffinslair1 taken from his Southern California Edison customer service problem that occurred on November 4th, 2017.