Southern California Edison: I sent an email to their customer service becau...

A Southern California Edison customer review by GetHuman user ~Dumbass Sinan Ozyol from November 6th, 2017

Background on ~Dumbass Sinan Ozyol's case

GetHuman: ~Dumbass Sinan Ozyol - can you tell our other Southern California Edison customers when your case took place?
~Dumbass Sinan Ozyol: Yeah. It was morning, on October 29th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
~Dumbass Sinan Ozyol: I used the 800-655-4555 number I found for on the GetHuman Southern California Edison customer phone number page I was on: Southern California Edison Customer Service Phone Number
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common Southern California Edison problems)
~Dumbass Sinan Ozyol: "Complaint" was why I was trying to call.

~Dumbass Sinan Ozyol's review of Southern California Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: I sent an email to their customer service because they sent me a bill for a property I no longer own. Their response was:**"We apologize for any inconvenience. Unfortunately, we are unable to change or remove the mailing address we have on file without the authorization of the account holder. In order to update the mailing address, the customer on records must contact SCE. **We appreciate the opportunity to serve you.**Sincerely, *G. Meraz*Customer Service Communications*Southern California Edison"**Look at what they're saying. They can send you all the bills that aren't yours to your own address, and they don't have to correct it when notified. Nice.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~Dumbass Sinan Ozyol: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a four out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his Southern California Edison customer service problem that occurred on October 29th, 2017.

Southern California Edison

2.67 of 5 stars | 21 reviews

~Dumbass Sinan Ozyol's Southern California Edison Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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