Southern California Edison: SCE is a monopoly, so of course they are arroga...
A Southern California Edison customer review by GetHuman user GetHuman-322086 from November 14th, 2017
Background on GetHuman-322086's case
GetHuman: GetHuman-322086 - can you tell our other Southern California Edison customers when your case took place?
GetHuman-322086: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322086 a list of common Southern California Edison problems)
GetHuman-322086: "Cancel my service" was why I was trying to call.
GetHuman-322086's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322086: SCE is a monopoly, so of course they are arrogant, as always they have been. Disgraceful Treat callers like dirt. Lie about the wait time. I was told my wait time for a "human" - wherever in the Third World the call bank is -- would be six minutes. I'm still waiting after ** minutes. They are really arrogant and disgusting.
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
GetHuman-322086: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322086: I'd give them a one out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
GetHuman-322086: For that I would say four out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
GetHuman-322086: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322086 taken from his Southern California Edison customer service problem that occurred on November 9th, 2017.