Sprint Corporate Care: I've had sprint for multiple lines for over * y...
A Sprint Corporate Care customer review by GetHuman user ~eliri from November 25th, 2017
Background on ~eliri's case
GetHuman: ~eliri - can you tell our other Sprint Corporate Care customers when your case took place?
~eliri: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~eliri a list of common Sprint Corporate Care problems)
~eliri: "Warranty Claim" was why I was trying to call.
~eliri's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eliri: I've had sprint for multiple lines for over * years. Recently I've discovered that I am paying for a line on my account that is not in use. How is that possible ? The sprint customer service what no help at all and going into the store was just worse. I have a higher bill on my account than how I started. I have not updated my phone and I have not added new lines. Walking into the store they actually told me my contact doesn't end for another year. How is that possible when in my original contract was done. It was said that I would end my contact in March ****. Now I have to wait till **** and did I mention I'm paying for a line that has never been used. A line that I never agreed on. Sprint has given me the worse experience ever !
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~eliri: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eliri: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~eliri: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~eliri: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eliri taken from his Sprint Corporate Care customer service problem that occurred on November 16th, 2017.