Straight Talk: This number saved a lot of time since I didn't...
A Straight Talk customer review by GetHuman user ~Old Phoghee from November 15th, 2017
Background on ~Old Phoghee's case
GetHuman: ~Old Phoghee - can you tell our other Straight Talk customers when your case took place?
~Old Phoghee: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Old Phoghee a list of common Straight Talk problems)
~Old Phoghee: "Update account information" was why I was trying to call.
~Old Phoghee's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old Phoghee: This number saved a lot of time since I didn't have to go through a bunch of prompts and options. Still, I haven't yet had the problem solved and don't have a working cellphone, due to a mistake made by Straight Talk. I have to try again tomorrow when I can have my cellphone in one hand and a second phone in the other.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Old Phoghee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old Phoghee: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Old Phoghee: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Old Phoghee: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old Phoghee taken from his Straight Talk customer service problem that occurred on November 8th, 2017.