StubHub: App is misleading and gives different options t...
A StubHub customer review by GetHuman user GetHuman-307532 from November 21st, 2017
Background on GetHuman-307532's case
GetHuman: GetHuman-307532 - can you tell our other StubHub customers when your case took place?
GetHuman-307532: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to StubHub, and if so, how?
GetHuman: And which of these common StubHub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307532 a list of common StubHub problems)
GetHuman-307532: "Problem Downloading" was why I was trying to call.
GetHuman-307532's review of StubHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StubHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307532: App is misleading and gives different options than website. Customer service offered no refund minutes after purchasing with event still * days away. Viewed my history knowing I purchase regularly and told them they will no longer have my business and the could care less.
GetHuman: Let's quantify your experience contacting StubHub. On a scale of 1 to 5, how easy is it go get help on a StubHub problem?
GetHuman-307532: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307532: I'd give them a four out of five on communication.
GetHuman: And what about StubHub's ability to quickly and effectively address your problem?
GetHuman-307532: For that I would say one out of five.
GetHuman: And finally- any advice for other StubHub customers?
GetHuman-307532: Call them early in the day or late. Don't forget any personal or account information you might need for StubHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307532 taken from his StubHub customer service problem that occurred on November 15th, 2017.