StubHub: I recently tried to order tickets online and wi...
A StubHub customer review by GetHuman user GetHuman-242032 from November 19th, 2017
Background on GetHuman-242032's case
GetHuman: GetHuman-242032 - can you tell our other StubHub customers when your case took place?
GetHuman-242032: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to StubHub, and if so, how?
GetHuman: And which of these common StubHub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-242032 a list of common StubHub problems)
GetHuman-242032: "Refund a Charge" was why I was trying to call.
GetHuman-242032's review of StubHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StubHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-242032: I recently tried to order tickets online and with no success your company not just charged me once twice for something I was told it would drop off my account as soon as the bank takes care of it in the jean time I have a $*** locked up in my account because your online service ***** I will never order anything from you again
GetHuman: Let's quantify your experience contacting StubHub. On a scale of 1 to 5, how easy is it go get help on a StubHub problem?
GetHuman-242032: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-242032: I'd give them a one out of five on communication.
GetHuman: And what about StubHub's ability to quickly and effectively address your problem?
GetHuman-242032: For that I would say five out of five.
GetHuman: And finally- any advice for other StubHub customers?
GetHuman-242032: Call them early in the day or late. Don't forget any personal or account information you might need for StubHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-242032 taken from his StubHub customer service problem that occurred on November 18th, 2017.