StubHub: trying to resolve matter of why our phone numbe...
A StubHub customer review by GetHuman user ~Stubbed Toe from November 24th, 2017
Background on ~Stubbed Toe's case
GetHuman: ~Stubbed Toe - can you tell our other StubHub customers when your case took place?
~Stubbed Toe: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to StubHub, and if so, how?
GetHuman: And which of these common StubHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Stubbed Toe a list of common StubHub problems)
~Stubbed Toe: "Purchase Tickets" was why I was trying to call.
~Stubbed Toe's review of StubHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StubHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stubbed Toe: trying to resolve matter of why our phone number erroneously appears on over ** transactions when we are not members of StubHub. Promises to resolve the error through the Trust and Safety team are empty. Not safe and not trusworthy.
GetHuman: Let's quantify your experience contacting StubHub. On a scale of 1 to 5, how easy is it go get help on a StubHub problem?
~Stubbed Toe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stubbed Toe: I'd give them a four out of five on communication.
GetHuman: And what about StubHub's ability to quickly and effectively address your problem?
~Stubbed Toe: For that I would say five out of five.
GetHuman: And finally- any advice for other StubHub customers?
~Stubbed Toe: Call them early in the day or late. Don't forget any personal or account information you might need for StubHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stubbed Toe taken from his StubHub customer service problem that occurred on November 17th, 2017.