StubHub: Representative changed shipping address right a...
A StubHub customer review by GetHuman user GetHuman-232249 from November 12th, 2017
Background on GetHuman-232249's case
GetHuman: GetHuman-232249 - can you tell our other StubHub customers when your case took place?
GetHuman-232249: Yes. It was late at night, on November 6th.
GetHuman: Did you reach out to StubHub, and if so, how?
GetHuman: And which of these common StubHub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232249 a list of common StubHub problems)
GetHuman-232249: "Purchase Tickets" was why I was trying to call.
GetHuman-232249's review of StubHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StubHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232249: Representative changed shipping address right away, and even went out of her way to call the label printer to confirm correct address when she saw that the label was being printed simultaneously.
GetHuman: Let's quantify your experience contacting StubHub. On a scale of 1 to 5, how easy is it go get help on a StubHub problem?
GetHuman-232249: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232249: I'd give them a three out of five on communication.
GetHuman: And what about StubHub's ability to quickly and effectively address your problem?
GetHuman-232249: For that I would say four out of five.
GetHuman: And finally- any advice for other StubHub customers?
GetHuman-232249: Call them early in the day or late. Don't forget any personal or account information you might need for StubHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232249 taken from his StubHub customer service problem that occurred on November 6th, 2017.