SunLife Financial: I would have liked to talk to explain my grieva...
A SunLife Financial customer review by GetHuman user ~150 from November 22nd, 2017
Background on ~150's case
GetHuman: ~150 - can you tell our other SunLife Financial customers when your case took place?
~150: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to SunLife Financial, and if so, how?
GetHuman: And which of these common SunLife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~150 a list of common SunLife Financial problems)
~150: "Overcharge/Strange charge" was why I was trying to call.
~150's review of SunLife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's SunLife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~150: I would have liked to talk to explain my grievances to some one but there is no option available in the recorded menu..B. Sahay
GetHuman: Let's quantify your experience contacting SunLife Financial. On a scale of 1 to 5, how easy is it go get help on a SunLife Financial problem?
~150: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~150: I'd give them a three out of five on communication.
GetHuman: And what about SunLife Financial's ability to quickly and effectively address your problem?
~150: For that I would say two out of five.
GetHuman: And finally- any advice for other SunLife Financial customers?
~150: Call them early in the day or late. Don't forget any personal or account information you might need for SunLife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~150 taken from his SunLife Financial customer service problem that occurred on November 13th, 2017.