SunLife Financial: My main problem is the number of prompts and in...
A SunLife Financial customer review by GetHuman user GetHuman-269994 from October 30th, 2017
Background on GetHuman-269994's case
GetHuman: GetHuman-269994 - can you tell our other SunLife Financial customers when your case took place?
GetHuman-269994: Yes. It was middle of the night, on October 21st.
GetHuman: Did you reach out to SunLife Financial, and if so, how?
GetHuman: And which of these common SunLife Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-269994 a list of common SunLife Financial problems)
GetHuman-269994: "Make/Chase a claim" was why I was trying to call.
GetHuman-269994's review of SunLife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's SunLife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-269994: My main problem is the number of prompts and info. that must be punched into the telephone before you get to speak to someone and on one occasion I had to verbally answer all the questions that I had already punched in the numbers at the prompts to get through to her.
GetHuman: Let's quantify your experience contacting SunLife Financial. On a scale of 1 to 5, how easy is it go get help on a SunLife Financial problem?
GetHuman-269994: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-269994: I'd give them a one out of five on communication.
GetHuman: And what about SunLife Financial's ability to quickly and effectively address your problem?
GetHuman-269994: For that I would say four out of five.
GetHuman: And finally- any advice for other SunLife Financial customers?
GetHuman-269994: Call them early in the day or late. Don't forget any personal or account information you might need for SunLife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-269994 taken from his SunLife Financial customer service problem that occurred on October 21st, 2017.