SunLife Financial products are over priced, for...
A SunLife Financial customer review by GetHuman user ~FranklYours from November 5th, 2017
Background on ~FranklYours's case
GetHuman: ~FranklYours - can you tell our other SunLife Financial customers when your case took place?
~FranklYours: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to SunLife Financial, and if so, how?
GetHuman: And which of these common SunLife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~FranklYours a list of common SunLife Financial problems)
~FranklYours: "Update account information" was why I was trying to call.
~FranklYours's review of SunLife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's SunLife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FranklYours: SunLife Financial products are over priced, for example: SLF Money Market Fund as of May **, **** rate of return *% feess for fund *.**% resulting in a negative return. Only a corporation who have managed to capture investors in a no win situation could impose fees higher than returns on investors. Current Canadian instant access money accounts are currently paying *% are fully insured and charge no fees.
GetHuman: Let's quantify your experience contacting SunLife Financial. On a scale of 1 to 5, how easy is it go get help on a SunLife Financial problem?
~FranklYours: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FranklYours: I'd give them a one out of five on communication.
GetHuman: And what about SunLife Financial's ability to quickly and effectively address your problem?
~FranklYours: For that I would say one out of five.
GetHuman: And finally- any advice for other SunLife Financial customers?
~FranklYours: Call them early in the day or late. Don't forget any personal or account information you might need for SunLife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FranklYours taken from his SunLife Financial customer service problem that occurred on November 2nd, 2017.