SunLife Financial: The product I purchased included income protect...
A SunLife Financial customer review by GetHuman user ~DD from November 5th, 2017
Background on ~DD's case
GetHuman: ~DD - can you tell our other SunLife Financial customers when your case took place?
~DD: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to SunLife Financial, and if so, how?
GetHuman: And which of these common SunLife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~DD a list of common SunLife Financial problems)
~DD: "Renew coverage" was why I was trying to call.
~DD's review of SunLife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's SunLife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DD: The product I purchased included income protection. However, when I made a claim it was declined. I am very disappointed and feel very cheated. I will be selling this police ASAP. If you choose to use this companys services, please be wary of the terms and conditions as they may not mean what you think they mean.
GetHuman: Let's quantify your experience contacting SunLife Financial. On a scale of 1 to 5, how easy is it go get help on a SunLife Financial problem?
~DD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DD: I'd give them a two out of five on communication.
GetHuman: And what about SunLife Financial's ability to quickly and effectively address your problem?
~DD: For that I would say one out of five.
GetHuman: And finally- any advice for other SunLife Financial customers?
~DD: Call them early in the day or late. Don't forget any personal or account information you might need for SunLife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DD taken from his SunLife Financial customer service problem that occurred on November 1st, 2017.