SunLife Financial: SunLife Insurance Canada (Montreal-Halifax) Off...
A SunLife Financial customer review by GetHuman user ~GoodGuy from November 11th, 2017
Background on ~GoodGuy's case
GetHuman: ~GoodGuy - can you tell our other SunLife Financial customers when your case took place?
~GoodGuy: Yup. It was evening, on November 6th.
GetHuman: Did you reach out to SunLife Financial, and if so, how?
GetHuman: And which of these common SunLife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~GoodGuy a list of common SunLife Financial problems)
~GoodGuy: "Update account information" was why I was trying to call.
~GoodGuy's review of SunLife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's SunLife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GoodGuy: SunLife Insurance Canada (Montreal-Halifax) Office. Are the worst possible Insurance Company in Canada...This is a SHAME..!*Cannot believe they call themselves Canadian..?? They still owe me Thousands of Dollars...$$$$*Unbelievable..and SAD...My Daughter needs this Money for her school and Sports...*Sunlife Gets a "D" minus...D- and "F" for failure. Sad..Sad....Sad..! Montreal office and Service are pathetic.SICK..! Corporate Greed...at its best.
GetHuman: Let's quantify your experience contacting SunLife Financial. On a scale of 1 to 5, how easy is it go get help on a SunLife Financial problem?
~GoodGuy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GoodGuy: I'd give them a three out of five on communication.
GetHuman: And what about SunLife Financial's ability to quickly and effectively address your problem?
~GoodGuy: For that I would say four out of five.
GetHuman: And finally- any advice for other SunLife Financial customers?
~GoodGuy: Call them early in the day or late. Don't forget any personal or account information you might need for SunLife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GoodGuy taken from his SunLife Financial customer service problem that occurred on November 6th, 2017.