T-Mobile: Continuous interruptions
A T-Mobile customer review by GetHuman user GetHuman-feroco from December 1st, 2017
Background on GetHuman-feroco's case
GetHuman: GetHuman-feroco - can you tell our other T-Mobile customers when your case took place?
GetHuman-feroco: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-feroco a list of common T-Mobile problems)
GetHuman-feroco: "Dispute a Charge" was why I was trying to call.
GetHuman-feroco's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-feroco: Continuous interruptions
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-feroco: I have unlimited minutes but many times while watching live TV or videos I get interrupted too many times. The screen shows a message that reads video buffing. This happens also any time after midnight night. I called tech support and was told that the reason is because the towers are overloaded due to many people using their phones at t he same time. It does not make sense to me.because I have a friend that works nights and does not have this problem. I do not think that at * or * am many people use their phones.I think that I am paying for services that I am not receiving. It should be a solution. My TV at home works ** Hours continuously and does not get interruptions.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-feroco: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-feroco: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-feroco: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-feroco: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-feroco taken from his T-Mobile customer service problem that occurred on November 23rd, 2017.