T-Mobile: Have been trying to chat for the last three hou...
A T-Mobile customer review by GetHuman user ~DerbyGirl from November 15th, 2017
Background on ~DerbyGirl's case
GetHuman: ~DerbyGirl - can you tell our other T-Mobile customers when your case took place?
~DerbyGirl: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~DerbyGirl a list of common T-Mobile problems)
~DerbyGirl: "Change plan" was why I was trying to call.
~DerbyGirl's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DerbyGirl: Have been trying to chat for the last three hours. The service says please wait while we locate someone to chat & then returns a msg that no agents are currently available & to try again. Have used chat several times in the past & have never encountered this.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~DerbyGirl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DerbyGirl: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~DerbyGirl: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~DerbyGirl: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DerbyGirl taken from his T-Mobile customer service problem that occurred on November 10th, 2017.