T-Mobile: I have contacted them several times and struggl...
A T-Mobile customer review by GetHuman user ~millie from November 18th, 2017
Background on ~millie's case
GetHuman: ~millie - can you tell our other T-Mobile customers when your case took place?
~millie: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~millie a list of common T-Mobile problems)
~millie: "Returns" was why I was trying to call.
~millie's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~millie: I have contacted them several times and struggle with accents and never get anything resolved, they promise to ring you back and never do. The shop is no more help they have to ring the same helplines and wait in the queue. I cannot wait for me my husband and son to leave so I can get a phone that works and reception anywhere including my home.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~millie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~millie: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~millie: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~millie: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~millie taken from his T-Mobile customer service problem that occurred on November 11th, 2017.