T-Mobile: I'm not to happy with the response from tech su...
A T-Mobile customer review by GetHuman user ~insidetech from November 20th, 2017
Background on ~insidetech's case
GetHuman: ~insidetech - can you tell our other T-Mobile customers when your case took place?
~insidetech: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~insidetech a list of common T-Mobile problems)
~insidetech: "Service problem" was why I was trying to call.
~insidetech's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~insidetech: I'm not to happy with the response from tech support, telling me they can't help with a new device. The has been issues related to device and service. I am aware of crown castle's drop, **** towers . And this is only cause I have had the same problems frome day one and had the same .B.S. answers over * different difficult tower tickets.**** With bringing to you ** of my neighbors with * note *. And this guy's having the same - at least tower issues.**** This tickets and pro long wait time for response has most likely pushed me over the so called buyers remorse.**** What? For this and the pain of calling to refine or * and report problems not related to me , and problems related to the device I'm passed off that I must respond to corporate and reiterate my story over and over. And being told I don't have to call customer support any more cause we.cant help you. Or we help you with a one time courtesy, and on and on and on . Basically if that's who you treat your customers I will in form
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~insidetech: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~insidetech: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~insidetech: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~insidetech: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~insidetech taken from his T-Mobile customer service problem that occurred on November 13th, 2017.