T-Mobile: I simply called to ask why my text message abou...
A T-Mobile customer review by GetHuman user ~Fed Up from November 20th, 2017
Background on ~Fed Up's case
GetHuman: ~Fed Up - can you tell our other T-Mobile customers when your case took place?
~Fed Up: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common T-Mobile problems)
~Fed Up: "Change plan" was why I was trying to call.
~Fed Up's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: I simply called to ask why my text message about when my bill was due was different than the date on the website. The customer service rep I spoke with couldn't answer my question, got an attitude with me and then proceeded to speak over me. Shortly after, I received a text from a mystery * digit and it had the same answer the rep gave me and had a religious remark in the end of the text!!! I called human resources and explained what had just happened and she said she was making a note of my complaint and was going to get it to the right people who can help and to expect a call within ** hours. I never received a call so I called back ** hours later and went thru the same process with another voice on the phone claiming they were making a note of it and would get it to the right people who can help!!! Then the same evening I checked my emails and in my spam was an email from a Lacy Astrella. I checked the box next to it, went to the "more" tab and hit "filter messages like these". When
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Fed Up: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Fed Up: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his T-Mobile customer service problem that occurred on November 11th, 2017.