TDS Telecom: I first started trying to get service to a vaca...
A TDS Telecom customer review by GetHuman user GetHuman-ginseng from November 28th, 2017
Background on GetHuman-ginseng's case
GetHuman: GetHuman-ginseng - can you tell our other TDS Telecom customers when your case took place?
GetHuman-ginseng: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to TDS Telecom, and if so, how?
GetHuman: And which of these common TDS Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ginseng a list of common TDS Telecom problems)
GetHuman-ginseng: "Change plan" was why I was trying to call.
GetHuman-ginseng's review of TDS Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's TDS Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ginseng: I first started trying to get service to a vacant house in April. I got varous answers as to whether I could get DSL. Somehow there was a miscommunication and it took * tries to get a phone service installed. After that it wouldn't work and no one showed up to fix it the last time. It is costing me much time and money.
GetHuman: Let's quantify your experience contacting TDS Telecom. On a scale of 1 to 5, how easy is it go get help on a TDS Telecom problem?
GetHuman-ginseng: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ginseng: I'd give them a two out of five on communication.
GetHuman: And what about TDS Telecom's ability to quickly and effectively address your problem?
GetHuman-ginseng: For that I would say three out of five.
GetHuman: And finally- any advice for other TDS Telecom customers?
GetHuman-ginseng: Call them early in the day or late. Don't forget any personal or account information you might need for TDS Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ginseng taken from his TDS Telecom customer service problem that occurred on November 22nd, 2017.