TDS Telecom: Last week I called after I got a email saying m...
A TDS Telecom customer review by GetHuman user GetHuman-19560 from November 27th, 2017
Background on GetHuman-19560's case
GetHuman: GetHuman-19560 - can you tell our other TDS Telecom customers when your case took place?
GetHuman-19560: Yes I can. It was late at night, on November 26th.
GetHuman: Did you reach out to TDS Telecom, and if so, how?
GetHuman: And which of these common TDS Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19560 a list of common TDS Telecom problems)
GetHuman-19560: "Complaint" was why I was trying to call.
GetHuman-19560's review of TDS Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's TDS Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19560: Last week I called after I got a email saying my account security questions had been changed. *st phone call, transferred * times with a promise of call back the next day when they figured out the problem. No return call the next day , so I called again and after a half an hour I was promised anther call back the next day which I never got. Today I tried to sign on and pay my bill, only to find out that my account has been locked. I called the number provided and ended up talking to a supervisor who hung up on me. All I wanted to do was to pay my bill, but nobody there was able to restore my account to its previous state. Please someone there reset my account so I can pay my bill and move on. Thank You Tom Kiley
GetHuman: Let's quantify your experience contacting TDS Telecom. On a scale of 1 to 5, how easy is it go get help on a TDS Telecom problem?
GetHuman-19560: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19560: I'd give them a one out of five on communication.
GetHuman: And what about TDS Telecom's ability to quickly and effectively address your problem?
GetHuman-19560: For that I would say one out of five.
GetHuman: And finally- any advice for other TDS Telecom customers?
GetHuman-19560: Call them early in the day or late. Don't forget any personal or account information you might need for TDS Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19560 taken from his TDS Telecom customer service problem that occurred on November 26th, 2017.