Telstra: Problems dealing with several Telebyte hacking...

A Telstra customer review by GetHuman user ~Elda Kasepuu from November 25th, 2017

Background on ~Elda Kasepuu's case

GetHuman: ~Elda Kasepuu - can you tell our other Telstra customers when your case took place?
~Elda Kasepuu: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Telstra, and if so, how?
~Elda Kasepuu: I used the 132200 number I found for on the GetHuman Telstra customer phone number page I was on: Telstra Customer Service Phone Number
GetHuman: And which of these common Telstra customer issues best describes the reason you wanted to talk to them?
(Shows ~Elda Kasepuu a list of common Telstra problems)
~Elda Kasepuu: "Complaint" was why I was trying to call.

~Elda Kasepuu's review of Telstra customer service

GetHuman: So how would you sum up your experience for GetHuman's Telstra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elda Kasepuu: Problems dealing with several Telebyte hacking into my Telstra account requesting bill payments for Telebyte. :(
GetHuman: Let's quantify your experience contacting Telstra. On a scale of 1 to 5, how easy is it go get help on a Telstra problem?
~Elda Kasepuu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elda Kasepuu: I'd give them a four out of five on communication.
GetHuman: And what about Telstra's ability to quickly and effectively address your problem?
~Elda Kasepuu: For that I would say five out of five.
GetHuman: And finally- any advice for other Telstra customers?
~Elda Kasepuu: Call them early in the day or late. Don't forget any personal or account information you might need for Telstra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elda Kasepuu taken from his Telstra customer service problem that occurred on November 24th, 2017.


4.00 of 5 stars | 13 reviews

~Elda Kasepuu's Telstra Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Telstra, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Telstra in any way.

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