Telstra: had to call twice because the first time i call...

A Telstra customer review by GetHuman user ~robin crain from November 23rd, 2017

Background on ~robin crain's case

GetHuman: ~robin crain - can you tell our other Telstra customers when your case took place?
~robin crain: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Telstra, and if so, how?
~robin crain: I used the 132200 number I found for on the GetHuman Telstra customer phone number page I was on: Telstra Customer Service Phone Number
GetHuman: And which of these common Telstra customer issues best describes the reason you wanted to talk to them?
(Shows ~robin crain a list of common Telstra problems)
~robin crain: "Service problem" was why I was trying to call.

~robin crain's review of Telstra customer service

GetHuman: So how would you sum up your experience for GetHuman's Telstra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robin crain: had to call twice because the first time i called i asked for a reimbursement of funds from my account. second time i called was told that it did not go through because the call had dropped out which it did not meaning i had to redo my application all over again.
GetHuman: Let's quantify your experience contacting Telstra. On a scale of 1 to 5, how easy is it go get help on a Telstra problem?
~robin crain: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robin crain: I'd give them a five out of five on communication.
GetHuman: And what about Telstra's ability to quickly and effectively address your problem?
~robin crain: For that I would say four out of five.
GetHuman: And finally- any advice for other Telstra customers?
~robin crain: Call them early in the day or late. Don't forget any personal or account information you might need for Telstra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robin crain taken from his Telstra customer service problem that occurred on November 13th, 2017.


4.00 of 5 stars | 13 reviews

~robin crain's Telstra Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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