Telstra: Talk to an Australian
A Telstra customer review by GetHuman user GetHuman-jeffdbea from December 8th, 2017
Background on GetHuman-jeffdbea's case
GetHuman: GetHuman-jeffdbea - can you tell our other Telstra customers when your case took place?
GetHuman-jeffdbea: Yes I can. It was afternoon, on December 4th.
GetHuman: Did you reach out to Telstra, and if so, how?
GetHuman: And which of these common Telstra customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jeffdbea a list of common Telstra problems)
GetHuman-jeffdbea: "Technical support" was why I was trying to call.
GetHuman-jeffdbea's review of Telstra customer service
GetHuman: So how would you sum up your experience for GetHuman's Telstra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jeffdbea: Talk to an Australian
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-jeffdbea: Every time I call Telstra it goes to India instead of an Australian operator
GetHuman: Let's quantify your experience contacting Telstra. On a scale of 1 to 5, how easy is it go get help on a Telstra problem?
GetHuman-jeffdbea: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jeffdbea: I'd give them a five out of five on communication.
GetHuman: And what about Telstra's ability to quickly and effectively address your problem?
GetHuman-jeffdbea: For that I would say five out of five.
GetHuman: And finally- any advice for other Telstra customers?
GetHuman-jeffdbea: Call them early in the day or late. Don't forget any personal or account information you might need for Telstra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jeffdbea taken from his Telstra customer service problem that occurred on December 4th, 2017.