Telstra: Using an outsourced call centre off-shore with...

A Telstra customer review by GetHuman user ~Troy Kelly from November 7th, 2017

Background on ~Troy Kelly's case

GetHuman: ~Troy Kelly - can you tell our other Telstra customers when your case took place?
~Troy Kelly: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Telstra, and if so, how?
~Troy Kelly: I used the 132200 number I found for on the GetHuman Telstra customer phone number page I was on: Telstra Customer Service Phone Number
GetHuman: And which of these common Telstra customer issues best describes the reason you wanted to talk to them?
(Shows ~Troy Kelly a list of common Telstra problems)
~Troy Kelly: "Change plan" was why I was trying to call.

~Troy Kelly's review of Telstra customer service

GetHuman: So how would you sum up your experience for GetHuman's Telstra customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Troy Kelly: Using an outsourced call centre off-shore with poor line quality and ineffective staff is no way to handle customer care.
GetHuman: Let's quantify your experience contacting Telstra. On a scale of 1 to 5, how easy is it go get help on a Telstra problem?
~Troy Kelly: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Troy Kelly: I'd give them a five out of five on communication.
GetHuman: And what about Telstra's ability to quickly and effectively address your problem?
~Troy Kelly: For that I would say two out of five.
GetHuman: And finally- any advice for other Telstra customers?
~Troy Kelly: Call them early in the day or late. Don't forget any personal or account information you might need for Telstra to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Troy Kelly taken from his Telstra customer service problem that occurred on November 1st, 2017.


4.00 of 5 stars | 13 reviews

~Troy Kelly's Telstra Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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