Telus - Phone Service: I called while driving out of the city to ask a...
A Telus - Phone Service customer review by GetHuman user ~leavemileyalone from November 25th, 2017
Background on ~leavemileyalone's case
GetHuman: ~leavemileyalone - can you tell our other Telus - Phone Service customers when your case took place?
~leavemileyalone: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~leavemileyalone a list of common Telus - Phone Service problems)
~leavemileyalone: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~leavemileyalone's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leavemileyalone: I called while driving out of the city to ask about whether my plan included long distance and was on hold for literally one minute, the lady was super sweet and gave me all the info I needed. ***
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~leavemileyalone: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leavemileyalone: I'd give them a four out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~leavemileyalone: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~leavemileyalone: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leavemileyalone taken from his Telus - Phone Service customer service problem that occurred on November 20th, 2017.