Telus - Phone Service: I waited * min the first call before I hung up...
A Telus - Phone Service customer review by GetHuman user GetHuman-264958 from November 12th, 2017
Background on GetHuman-264958's case
GetHuman: GetHuman-264958 - can you tell our other Telus - Phone Service customers when your case took place?
GetHuman-264958: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-264958 a list of common Telus - Phone Service problems)
GetHuman-264958: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
GetHuman-264958's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-264958: I waited * min the first call before I hung up. Tried a few hrs later and reached some one in the phillipiens that I could barely understand and who could not understand my problem. Asking to speak to a supervisor or a local service, was denied. This was a few months ago. However today when I again tried to call repair service I reached the Pillipiens. I'll keep trying now until I reach a local. Please Telus, bring our jobs back to Canada. I cannot see how the company expects to maintain a high standard in Costomer relations with this extremely poor service!
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
GetHuman-264958: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-264958: I'd give them a three out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
GetHuman-264958: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
GetHuman-264958: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-264958 taken from his Telus - Phone Service customer service problem that occurred on November 3rd, 2017.