Telus - Phone Service: Telus has a Technical Assistance phone choice...
A Telus - Phone Service customer review by GetHuman user ~frelwa from November 11th, 2017
Background on ~frelwa's case
GetHuman: ~frelwa - can you tell our other Telus - Phone Service customers when your case took place?
~frelwa: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~frelwa a list of common Telus - Phone Service problems)
~frelwa: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~frelwa's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frelwa: Telus has a Technical Assistance phone choice (Rogers Wireless doesn't), so I reached a technician fairly quickly. He guided me through the process of re-connecting my cell phone to the Telus network efficiently. (But I shouldn't have lost that connection in the first place).
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~frelwa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frelwa: I'd give them a four out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~frelwa: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~frelwa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frelwa taken from his Telus - Phone Service customer service problem that occurred on November 2nd, 2017.