Telus - Phone Service: I phoned this number and waited * minutes. Whe...

A Telus - Phone Service customer review by GetHuman user ~Sarra from October 27th, 2017

Background on ~Sarra's case

GetHuman: ~Sarra - can you tell our other Telus - Phone Service customers when your case took place?
~Sarra: Sure. It was middle of the night, on October 20th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
~Sarra: I used a phone number I found on the GetHuman Telus - Phone Service customer service contact info page: Contact Telus - Phone Service Customer Service
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarra a list of common Telus - Phone Service problems)
~Sarra: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.

~Sarra's review of Telus - Phone Service customer service

GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarra: I phoned this number and waited * minutes. When the agent found out that I was from Toronto area, he sent me back into the system where I had to start over.
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~Sarra: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarra: I'd give them a five out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~Sarra: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~Sarra: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarra taken from his Telus - Phone Service customer service problem that occurred on October 20th, 2017.

Telus - Phone Service

5.00 of 5 stars | 5 reviews

~Sarra's Telus - Phone Service Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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