Telus - Phone Service: I spoke to a very pleasant and helpful young ma...
A Telus - Phone Service customer review by GetHuman user ~Jimbo from November 14th, 2017
Background on ~Jimbo's case
GetHuman: ~Jimbo - can you tell our other Telus - Phone Service customers when your case took place?
~Jimbo: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Jimbo a list of common Telus - Phone Service problems)
~Jimbo: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~Jimbo's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jimbo: I spoke to a very pleasant and helpful young man who answered me with the utmost politeness.*I called from Scotland because Telus keep intercepting my call and saying that it cannot be connected as dialled. He found the the phone is listed as cancelled, I know that it isn't but that is not his fault, he can only tell me what his computer screen shows. Thank God Telus is not over here!
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~Jimbo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jimbo: I'd give them a three out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~Jimbo: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~Jimbo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jimbo taken from his Telus - Phone Service customer service problem that occurred on November 13th, 2017.