Telus - Phone Service: By the time the ** minutes of waiting was done...
A Telus - Phone Service customer review by GetHuman user ~nuffin from November 7th, 2017
Background on ~nuffin's case
GetHuman: ~nuffin - can you tell our other Telus - Phone Service customers when your case took place?
~nuffin: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~nuffin a list of common Telus - Phone Service problems)
~nuffin: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~nuffin's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nuffin: By the time the ** minutes of waiting was done, I was hung up on. They gave me $* toward my next phone. Instead, I switched carriers altogether, and will never go back. This wasn't my only experience of poor customer service with Telus, just one of them.
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~nuffin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nuffin: I'd give them a five out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~nuffin: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~nuffin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nuffin taken from his Telus - Phone Service customer service problem that occurred on November 3rd, 2017.