Telus - Phone Service: Was charged for internet - we have shaw. They d...
A Telus - Phone Service customer review by GetHuman user ~sky from November 7th, 2017
Background on ~sky's case
GetHuman: ~sky - can you tell our other Telus - Phone Service customers when your case took place?
~sky: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~sky a list of common Telus - Phone Service problems)
~sky: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~sky's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sky: Was charged for internet - we have shaw. They did a credit check without my permission- Can't do that. Said it was something I bought online responsible for internet bill- purchase -nothing to do with a phone*internet which was returned anyway. Now a bill for cancelling internet I never had! Went to online help- they told me to call- JOKE
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~sky: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sky: I'd give them a five out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~sky: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~sky: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sky taken from his Telus - Phone Service customer service problem that occurred on October 30th, 2017.