Telus - Phone Service: Telus assigned me a phone number that was previ...
A Telus - Phone Service customer review by GetHuman user ~Denise from November 7th, 2017
Background on ~Denise's case
GetHuman: ~Denise - can you tell our other Telus - Phone Service customers when your case took place?
~Denise: Sure. It was late at night, on October 27th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Denise a list of common Telus - Phone Service problems)
~Denise: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~Denise's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Denise: Telus assigned me a phone number that was previously a fax number. I received **-** calls per night, every night, between midnight and *am. Yes Telus would assign me a new number...for a fee of $**. I called back every day for ** days asking to speak to a manager who could assign me a new number AND waive the fee. The reply each time *Yes mam we will have our manager call you back within one business day.** That was in ****. Now I pay $** MORE per month for the privilege of NOT dealing with Telus anymore.
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~Denise: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Denise: I'd give them a five out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~Denise: For that I would say three out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~Denise: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Denise taken from his Telus - Phone Service customer service problem that occurred on October 27th, 2017.