Texas Department of Transportation (DMV/RMV): The hold time is just ridiculous....I know they...
A Texas Department of Transportation (DMV/RMV) customer review by GetHuman user ~miss jones from November 26th, 2017
Background on ~miss jones's case
GetHuman: ~miss jones - can you tell our other Texas Department of Transportation (DMV/RMV) customers when your case took place?
~miss jones: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Texas Department of Transportation (DMV/RMV), and if so, how?
GetHuman: And which of these common Texas Department of Transportation (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~miss jones a list of common Texas Department of Transportation (DMV/RMV) problems)
~miss jones: "Local services" was why I was trying to call.
~miss jones's review of Texas Department of Transportation (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Texas Department of Transportation (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~miss jones: The hold time is just ridiculous....I know they have a heavy call volume helping others..however the staff was really helpful and knowledgeable
GetHuman: Let's quantify your experience contacting Texas Department of Transportation (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Texas Department of Transportation (DMV/RMV) problem?
~miss jones: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~miss jones: I'd give them a five out of five on communication.
GetHuman: And what about Texas Department of Transportation (DMV/RMV)'s ability to quickly and effectively address your problem?
~miss jones: For that I would say five out of five.
GetHuman: And finally- any advice for other Texas Department of Transportation (DMV/RMV) customers?
~miss jones: Call them early in the day or late. Don't forget any personal or account information you might need for Texas Department of Transportation (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~miss jones taken from his Texas Department of Transportation (DMV/RMV) customer service problem that occurred on November 21st, 2017.