Texas Department of Transportation (DMV/RMV): They put me on hold for ** minutes, and then wh...
A Texas Department of Transportation (DMV/RMV) customer review by GetHuman user ~Anonymous from November 10th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Texas Department of Transportation (DMV/RMV) customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Texas Department of Transportation (DMV/RMV), and if so, how?
GetHuman: And which of these common Texas Department of Transportation (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Texas Department of Transportation (DMV/RMV) problems)
~Anonymous: "Local services" was why I was trying to call.
~Anonymous's review of Texas Department of Transportation (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Texas Department of Transportation (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: They put me on hold for ** minutes, and then when someone FINALLY picked up the phone, they pressed the wrong button, could not hear me, and hung up on me. I had to call back and wait an additional ** minutes. This is the second time I've called in * weeks and it's taken ** hours for me to obtain any relevant information whatsoever.
GetHuman: Let's quantify your experience contacting Texas Department of Transportation (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Texas Department of Transportation (DMV/RMV) problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Texas Department of Transportation (DMV/RMV)'s ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Texas Department of Transportation (DMV/RMV) customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Texas Department of Transportation (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Texas Department of Transportation (DMV/RMV) customer service problem that occurred on November 2nd, 2017.