Time Warner: After being a customer for ** years, I tried to...
A Time Warner customer review by GetHuman user ~Daffymom from November 12th, 2017
Background on ~Daffymom's case
GetHuman: ~Daffymom - can you tell our other Time Warner customers when your case took place?
~Daffymom: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Daffymom a list of common Time Warner problems)
~Daffymom: "Technical support" was why I was trying to call.
~Daffymom's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daffymom: After being a customer for ** years, I tried to explain to every department, that I was unhappy paying double what new customers were paying. On Friday, I was told that my contact was up on Monday and that if they changed me to a new lower price it would cost $**-BUT if I called back Monday no problem. On Monday, they transferred me three times to tell me no discount. Now I am a Direct TV customer. Nuff said.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Daffymom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daffymom: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Daffymom: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Daffymom: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daffymom taken from his Time Warner customer service problem that occurred on November 3rd, 2017.