Time Warner: I think this company could give a **** if peopl...
A Time Warner customer review by GetHuman user ~k2jade31 from November 23rd, 2017
Background on ~k2jade31's case
GetHuman: ~k2jade31 - can you tell our other Time Warner customers when your case took place?
~k2jade31: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~k2jade31 a list of common Time Warner problems)
~k2jade31: "Make a payment" was why I was trying to call.
~k2jade31's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k2jade31: I think this company could give a **** if people have a good experience, and if it wanst the only place in town to get service.. you would need to treat people better. Your policy about blocking new customers until they provide a lease is ridiculous if you live in a rural area, and the office is opened on Saturdays.. and here we are living in a virtual world, but Time Warner is not innovative, they want to continue to do business the same old tored way they always have.. no worries though.. thanks for your help.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~k2jade31: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k2jade31: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~k2jade31: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~k2jade31: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k2jade31 taken from his Time Warner customer service problem that occurred on November 16th, 2017.