Time Warner: If you have a choice DO NOT use TWC. They're cu...
A Time Warner customer review by GetHuman user ~frustratedEXtwccustomer from November 4th, 2017
Background on ~frustratedEXtwccustomer's case
GetHuman: ~frustratedEXtwccustomer - can you tell our other Time Warner customers when your case took place?
~frustratedEXtwccustomer: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~frustratedEXtwccustomer a list of common Time Warner problems)
~frustratedEXtwccustomer: "Account Access" was why I was trying to call.
~frustratedEXtwccustomer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustratedEXtwccustomer: If you have a choice DO NOT use TWC. They're customer service is horrible and worse they're technical know how is iffy. They were never able to fix an issue I had where I couldnt be on the phone and have internet access. They're excuse was that there was an issue with the wireless router I was using. Yet somehow, I now have comcast, the same wireless router, and I can be on the phone and the net *at the same time.*Oh and never get into a situation where they owe YOU money because they will take their sweet sweet time getting back to you. I canceled my service over a month ago, well before the end of my billing cycle and after being told I'd get my reimbursement in * weeks I'm now told it'll take over * months! I wonder if I can charge THEM a late fee..
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~frustratedEXtwccustomer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustratedEXtwccustomer: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~frustratedEXtwccustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~frustratedEXtwccustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustratedEXtwccustomer taken from his Time Warner customer service problem that occurred on October 28th, 2017.