Time Warner: My husband switched our phone to windstream...
A Time Warner customer review by GetHuman user ~Lgk1969 from November 21st, 2017
Background on ~Lgk1969's case
GetHuman: ~Lgk1969 - can you tell our other Time Warner customers when your case took place?
~Lgk1969: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Lgk1969 a list of common Time Warner problems)
~Lgk1969: "Account Access" was why I was trying to call.
~Lgk1969's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lgk1969: My husband switched our phone to windstream ** months ago. Windstream is not reliable and no international calling plan, so we switched back to Time Warner on March **, ****. I wanted internet service and home phone. The home phone was going to be ported by March **th according to Charlene at the time warner brick and mortar location in Matthews, nc. (I went in person because I thought I would get better service). Over * weeks and nearly ** TWC representatives later and my phone number has still not been ported over. Every time I speak with someone they tell me they have done what is necessary for it to occur. I periodically contact Windstream to see if everything is okay on that end for the number to be ported. Windstream said it is ready to go and that TWC has to do something on their end. The *th person I spoke with, Jason id*d****** was the most competent of all and he told me on April*th that I would have service on April **. He knew I would be on vacation the followi
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Lgk1969: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lgk1969: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Lgk1969: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Lgk1969: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lgk1969 taken from his Time Warner customer service problem that occurred on November 12th, 2017.