Time Warner: Obviously you can tell through my ratings that...
A Time Warner customer review by GetHuman user ~Kpop from November 17th, 2017
Background on ~Kpop's case
GetHuman: ~Kpop - can you tell our other Time Warner customers when your case took place?
~Kpop: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Kpop a list of common Time Warner problems)
~Kpop: "Cancel Service" was why I was trying to call.
~Kpop's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kpop: Obviously you can tell through my ratings that my customer service was horrible. Not only did that Time Warner man come to my door and bang on it very loudly, startling me, he also waited not even a minute before leaving as quickly as he could to get to the next person. I was using the restroom and as soon as I heard the knock I ran to get dressed, opened the door and nobody was there. I proceeded to run up and down our sidewalks next to the apartment saying hello hello and nobody answered me and I saw no one. I looked around for cars and saw a truck leaving I ran and waved at it and it just kept driving. I am livid with this service. I called Time Warner to tell them how angry I was And the man on the phone gave me attitude. If it were possible I would switch services right away however, I cannot since this is a joint apartment with my roommate. This is not okay and I encourage anyone to switch to anything but time warner. Worst. Customer. Service. Ever. And excuse my French but *****
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Kpop: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kpop: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Kpop: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Kpop: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kpop taken from his Time Warner customer service problem that occurred on November 9th, 2017.