Time Warner ***** and our cable always goes out...
A Time Warner customer review by GetHuman user ~Heidi Marsden from November 13th, 2017
Background on ~Heidi Marsden's case
GetHuman: ~Heidi Marsden - can you tell our other Time Warner customers when your case took place?
~Heidi Marsden: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Heidi Marsden a list of common Time Warner problems)
~Heidi Marsden: "Account Access" was why I was trying to call.
~Heidi Marsden's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heidi Marsden: Time Warner ***** and our cable always goes out every day.I don't recommend any body to get involved with time Warner cable !!!.I am looking in to Verizon they are cheaper and my neighbor is very happy with Verizon and he also too had problems with Time Warner cable !!!.He is getting more channels and cheaper service and no problems With Venison Cable !!!!.Time Warner cable service ***** and they never to this day has resolve the problems we are having with our DVR BOX???. :( Time Warner ***** !!! Stay out of time Warner service !!!. :( Its Not worth the Problems !!!. :(
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Heidi Marsden: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heidi Marsden: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Heidi Marsden: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Heidi Marsden: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heidi Marsden taken from his Time Warner customer service problem that occurred on November 9th, 2017.